Extramarks Education India Pvt Ltd
Excellent communication skills in English and Hindi. Knowledge of additional languages would be an added advantage.
Flexibility to work in longer shifts during day and punctuality to work is a must.
Key Accountabilities & Deliverables:-
Interact with customers through Calls (Voice Process)
Focus on achieving targets based on call quality, connectivity, resolution etc
Maintains customer records by updating account information in the database.
Understand the customers query and identify the customers need and give the best resolution to the customer.
Recommend potential products or services to customers by analyzing customer needs.
Maintain relationships with customer by providing support, information, and guidance and providing them with 100% satisfaction on the product they purchase.
Focus on quality of work and documentation of the action as well.
Be a team player and maintain team spirit, positive energy at work.
Experience:-
2 years minimum experience in Customer Support, experience in Edtech process is plus.
Target Achievement, Communication Skills ,Customer Support, Call Quality, Voice Process
Extramarks Education India Pvt Ltd
Extramarks is a leading educational technology company and the creator of India's most loved learning apps. Extramarks is among the fastest growing educational technology companies, with a global footprint. The company has a huge presence in India, South Africa, Indonesia and the Middle East.