Social Media Executive

Description

Job description

Here's your opportunity We at VIT Bhopal are looking at Social media Executives who are social savvy and are familiar with industry trends, know exactly how every social media tool works in order to provide a quality service to our customers, maintaining company image and reputation.

Responsibilities:

• Connect and interact with customers on social platforms including but not limited to Facebook, Twitter, LinkedIn, and Blogs
• Compose responses independently and in accordance with processes guidelines
• Provide professional yet personalized experience on all interactions with the customers on Social Platforms
• Should be an expert in leading Social Practices
• Lead and leverage Social Media to meet the brand & customers objectives, should be an expert in social innovation, social media measurement/analytics, expertise in social media ads is quintessential
• Excellent interpersonal skills, with the ability to troubleshoot functional and non-functional issues correctly and clearly to external customers and internal stakeholders
• Perform post-resolution follow-ups to help requests / to follow up on cases till closure flawlessly
• Ability to work independently and make decisions with little or no guidance
• Handle high anxiety customers or partners with a composed attitude
• Should be willing to work for the customer without having constraints to timings/shifts
• Should be flexible in learning different processes and be cross-skilled
• Make improvement suggestions on products and services from customer or partner feedback for better service delivery.

Requirements:

• Excellent communication skills and fluency in English
• Demonstrable social networking experience and social analytics tools knowledge
• Proven working experience in social media or related fields (added advantage)
• Positive attitude, detail and customer-oriented with good multitasking and organizational ability
• You must be a social media software whiz kid. We need you to listen in - monitor social media conversations and tell us what's going on