Manager Sales (Strategic accounts)- Logistics-Gurgaon

Description

JD :

• Primary focus on Revenue Growth from the handled portfolio.
• Effective management of team including backend and sales support consisting of AM/ Executive levels.
• Retaining and growing the existing base of business as per the targets set by the organization for the month/ quarter/ year.
• Achieves new business & customer retention goals by leading & controlling a structured negotiation process to secure the best terms for Ecom express & the Customer.
• Identifying new business opportunities, Up Selling / Cross Selling.
• Initiates & leads the design and development of tailored solutions that supports unique customer requirements.
• Starting and monitoring new Projects.
• Driving Performance and Service Levels.
• Builds & maintains an appropriate network of key contacts within each Customers business who can facilitate decision making & actions needed to achieve the required results.
• Full engagement in monthly and weekly reviews.
• Handling customer escalations preparing RCA and providing the solution.
• Driving the backend activities ( as allocated )
• Engagement in Reconciliation / Payments / DSO.
• Working towards minimizing the debits.
• Billing and payment collection.
• Act as a key point of contact for all the customers in the cluster.
• Responsible for the teams performance in terms of service and revenue growth.
• diverse methods/tools to keep abreast of changes & emerging trends within the customer, competitor & macro business environments and identifies potential opportunities or risks for Ecom Express. As appropriate, translates these into specific information/actions for the customer or recommendations for management review.
• Provides timely and accurate standard reports to management including summarizing sales activities, competitor information, business opportunities or threats etc.