MAHINDRA HOLIDAYS AND RESORTS INDIA LIMITED
Job Purpose/Role - Collection of Annual Subscription Fees from 100% Fully Paid members and to reduce member delinquency. Meet members face to face, resolve their queries and plan their holidays while collecting ASF
Responsibilities:
a. Outcall Members with ASF Due/Overdue from various buckets
b. Schedule appointments with members and meet them. Collect ASF and resolve their queries and also encourage them to holiday by logging in to website
c. Visit NHM members who have not paid nor holidayed. Reduce NHM by 20% month on month
d. Plan holidays of members and increasing their Holiday eligibility as per the yearly targets.
e. For outstation members plan circuit travels for meeting with them individually.
Required Candidate profile
Job Specification:
Educational Qualification - Graduation
Experience Required - Minimum 2 to 3 years
Knowledge and Skills required - Product and Process Knowledge
Excellent knowledge on the CRM package
Persuasive, Negotiating/Re-negotiating and Influencing Skills.Patience and Good Listening Skills
Proactive approach
Excellent Interpersonal Skills
Decision Making Skills
Excellent Communication Skills
Working conditions - Working conditions are that of an office environment. Would require travel daily to meet minimum 3 members within the city and also out of the city (Tier 2/3)
MAHINDRA HOLIDAYS AND RESORTS INDIA LIMITED
Club Mahindra Holidays is an Indian travel company founded in 1996. It is a part of the Mahindra Group and provides holidays on a timeshare basis.[3] Mahindra Holiday & Resorts India Limited (MHRIL) is a part of the Leisure and Hospitality sector of the Mahindra Group. Vacation ownership is its key offering and "Club Mahindra" is its flagship brand. MHRIL offers family holidays primarily through vacation ownership memberships for over a period of 25/10 years.