Account Executives

Description

• Creating a positive onboarding experience for new clients.

• Manage daily activities and tasks for clients

• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.

• Responding to clients requests as they arise in real time

• Maintaining an accurate record of all necessary documents pertaining to the brand.

• Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services

• Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)

• Upsell! Always be on a lookout to identify opportunities and convert them to grow revenue

• Ensure that projects are completed on time and within budget.

• Coach and support team members to help them meet departmental goals

• Take responsibility for the quality of work, the accuracy of brief and the team s output

• Maintain weekly, fortnightly and monthly reports

• Meeting clients to discuss strategy and report on progress

• Keep ahead of industry s developments and apply best practices to areas of improvement

• Maintain an orderly workflow according to priorities

• Stick to the client s brief and the agreed process to deliver effectively

• Utilize your team s productivity keeping the Scope Of Work and allocated budget

• Be all ears to Account Managers and mentor to get the best performance possible

IMPROVE THE PROCESS

• Relentlessly work on improving the internal processes while solving problems along the way

COMMUNICATE AND COLLABORATE

• Manage all business communications

• Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the client s brief

SKILLS WE DESIRE

• Develop and maintain existing client relationships.

• Excellent organizational and time management skills.

• Strong analytical and problem-solving skills.

• Effective communication skills.

• A+ presentation skills (making PPTs included)

• Natural attention to detail

• Negotiation Skills, Financial management and commercial acumen

• Advanced software skills including Word, Excel, PowerPoint, Visio, MS Project (or equivalent Project management tool).